General Manager AssistantArkadelphia, AR
Essential Duties and Responsibilities
• Meet and greet customers coming to the lot.
• Help customers find a vehicle.
• Take customers on test drives.
• Take and verify credit applications.
• Complete sales quotes and quick applications.
• Complete entries in the “Test-Drive” log.
• Close loans.
• Assist in contacting one to two weeks delinquent customers by phone, mail, in person, or in the office.
• As required, make personal visitations to delinquent customers.
• Assist in processing paperwork for and/or repossession of vehicles.
• Take payments.
• Format unsold folders.
• Maintain folders for current and inactive customers.
• Answer the telephone.
• Perform opening and closing procedures.
• Buy vehicles into inventory.
• Scan, format, file, and index documents in Forms Imaging System (FIS).
• Assist in processing liens and titles.
• Assists in maintaining lot appearance and aligning vehicles
• Assists in Inventory Management by:
• Completing incoming units, attention and fluid checklist
• Detail and merchandise vehicles according to the company standards
• Installs GPS units
• Make keys
• Other duties and responsibilities as assigned by your direct manager.
• Follow company policies and procedures and support company mission, vision, values and standards of ethics.
• Daily attendance required to ensure all duties are completed in a timely fashion.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the physical demands, work environment, knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with fellow Associates, customers, and vendors both in person and using a telephone.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished written or oral form. Ability to deal with problems involving several variables in standardized situations
Certificates, Licenses, Regulations
Valid Driver’s License with acceptable driving record.
Basic personal computer skills including electronic mail, Microsoft Suite which includes Word, Excel, Outlook, PowerPoint, etc. Be able to master Company’s purchased commercial and Company specific software.
Handle multiple tasks simultaneously.
• Occasionally under 1/3 of the time required to stoop, kneel, crouch, or crawl; bending; twisting.
• Frequently over 2/3 of the time required to sit; stand; walk; talk or hear; use hands to finger, handle, or feel.
• Occasionally under 1/3 of the time required to lift and/or move up to 25 pounds.
• Frequently up to 2/3 of the time required to have both Close Vision (clear vision at 20 inches or less) and Distance Vision (clear vision at 20 feet or more).
Physical Activity Level
Medium physical activity performing somewhat strenuous daily activities such as of a primarily service nature.
Normal work hours and/or schedule assigned by Direct Supervisor or Manager based upon job requirements. Schedule and/or hours may be adjusted with a need for overtime or reduced work depending upon business demands with compensation adjusted accordingly.
- Frequently more than 2/3 of the time exposed to moderate noise (examples include business office with computers and printers, light traffic or parking lot noise, and moving mechanical parts.)
• Frequently of 2/3 of the time exposed to fumes or airborne particles and/or vibrations.
• Frequently over 2/3 of the time exposed to extreme hot or cold temperatures, and/or rain, snow or other weather conditions from working outside.
• Occasionally under 1/3 of the time exposed to risk of electrical shock.
Up to 10% – Minimal travel by land and/or air. Overnight travel could be required.