For most people, buying a car is an exciting experience. For customer Tracy Jackson, it began with four long days of frustration at six dealerships. A father of four, Tracy, had saved every penny he could, finally accumulating $2,000 after scrimping to buy cars with cash. But with no credit history and damaged credit from years ago, dealership after dealership gave him the same response: “No.”
“It was a terrible feeling. I wasted a lot of time. I sat there all day at those places, hoping something would turn out,” says Tracy. “Each time they said no, it felt worse, like maybe I’d never get a reliable used vehicle.”
Without a car, he relied on family for rides. For a moment, he wondered if this was just how things were going to be. Then his dad mentioned America’s Car-Mart.
A Dealership That Works With You
By the time Tracy walked into Car-Mart of Greenville, Texas, his seventh stop, he was tired, discouraged, and trying not to raise his hopes. “At first, I was passive,” he says. “I saw a truck I really wanted but didn’t get approved for it. But they told me, ‘We can work with you.’ And that was different from everything I’d heard before.”
The moment the team came back with approval, everything shifted. “Angel [the General Manager] came out like a champ,” remarks Tracy. “Angel said, ‘We’ll take care of you.’ I felt a sense of peace. Everything was finally going to come together.”
That day, Tracy drove home in his 2011 Ram 1500, a clean four-door truck. “It was my second option, but the best one for me,” says Tracy. He also chose Car-Mart’s optional service contract, which he appreciated and found beneficial, providing him with peace of mind.
Life looks a lot different now for Tracy. Getting to work is easier. Taking care of his kids, ages 15, 10, 9, and 8, is less stressful. “It was a lifesaver. A game changer,” Tracy says. “Everything at Car-Mart was simple and easy. They were patient, they explained everything, and they made sure I understood what I was signing.”
“When someone walks in after being turned down elsewhere, it reminds us why Car-Mart exists. Helping customers into a reliable, used car is important to us, but treating them with dignity and respect and giving them a fair chance matters just as much,” says Angel Carrillo, General Manager at Car-Mart of Greenville. We take real pride in helping people get back on the road fresh. And we’re excited to have Tracy as a part of our Car-Mart family.”
America’s Car-Mart Has Your Back
If he could talk to the version of himself who had just been turned down for the sixth time, Tracy would tell him not to give up. “Car-Mart will work with you and treat you fairly,” he says. “They took a chance on me.” And to anyone feeling stuck today, his message is the same: “I wouldn’t go anywhere else. Car-Mart treats you like family, and if you’re having a hard time, Car-Mart is the place to go.”
Tracy is especially thankful for the help he received from Angel and Billie Glasscock, Senior Account Representative, for going above and beyond to assist him in his time of need.
He’s already referred a friend and plans to come back when he’s ready for an SUV. Tracy has also enrolled in a payment plan with one of Car-Mart’s easy Pay Your Way options.
“I’m thankful for everyone at Car-Mart,” concludes Tracy. “It feels great. They let you know you’re valued and appreciated. That means a lot to a first-time Car-Mart buyer.”
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We love our customers! Read what other customers say about their experiences at America’s Car-Mart. Check out our Customer Testimonials page. Plus, check out other customer stories:
- A Single Mother’s Successful Car-Buying Journey
- Ginger’s Story of Resilience and Second Chances
- Customer Brenda Hesser-Carlin’s Journey with America’s Car-Mart
We’d love to welcome you to the Car-Mart family!
We’re here to help you find a used car. We offer flexible financing options, making the car-buying process easy. Let us help you get into your next car. Get pre-qualified today!
*Get pre-qualified, which is a soft credit inquiry only, with no impact to your credit score. A hard credit inquiry will be required for the purchase of a vehicle, which may affect your credit score. Pre-qualification does not guarantee loan approval or specific terms.
