Service Contact Plus

We have you covered to keep you on the road

Get added protection for your purchase with our Silver, Gold or Platinum service contracts covering unexpected major mechanical repairs. Plus receive roadside assistance and oil changes. *Based on the purchase price of the vehicle. Not available at all locations.

Having mechanical issues?

Still covered in the timeframe?

We'll take care of you.

PEACE OF MIND

When you purchase a quality, used vehicle from us, you’ll have the option of purchasing a limited service contract. Our Service Contract Plus covers most major mechanical failures.

Here’s what you need to know

Our Service Contract Plus comes in multiple package levels, made for you, whatever your situation.

SILVER PACKAGE *

12 Months/12,000 Miles/1 Year **

  • Service Contract Repairs
  • 2 Oil Changes
  • 1-Year Membership to Good Sam®

GOLD PACKAGE *

24 Months/24,000 Miles/2 Years **

  • Service Contract Repairs
  • 4 Oil Changes
  • 2-Year Membership to Good Sam®

PLATINUM PACKAGE *

36 Months/36,000 Miles/3 Years **

  • Service Contract Repairs
  • 7 Oil Changes
  • 3-Year Membership to Good Sam®

* Package availability based upon purchase price of the vehicle. Not available at all locations.
** Whichever occurs first – miles or months.

  • A list of covered parts and repairs are included in your service contract agreement.
  • Repairs must be authorized by Car-Mart in advance prior to having a repair made.
  • Availability based on purchase price of the vehicle.

Service Contract Plus Oil Change Partners

Need an oil change? Find one of our local partners near you.
Be sure to mention that your Auto Integrate ID is ‘America’s Car-Mart.’

Call 1 (866) 250-5883

  • Towing Service
  • Flat Tire Service
  • Battery Jumpstart
  • Emergency Fuel Delivery
    (up to 5 gallons)
  • Locksmith Service
  • Membership Card

Motor Club benefits and services provided by Americas Road & Travel Club, Inc. for Members residing in Alaska, Alabama, Utah, and Virginia; and by Affinity Road & Travel Club, LLC for Members residing in all other States. Note: All program benefits are subject to limitations set forth in the current Member Benefit Brochure which can be found at www.GoodSamRoadside.com/MBBs. GOOD SAM and the GOOD SAM ICON are registered trademarks of Good Sam Enterprises, LLC and used with permission. Unauthorized use of any of GSE, LLC’s trademarks is expressly prohibited. All rights reserved.

Have more questions?

How do I know which Service Contract Plus package is available to me?

The available Service Contract Plus package is based on the purchase price of the vehicle purchased.

If I experience a mechanical issue, how do I know what is covered under the Service Contract Plus program?

Please review your Service Contract Plus agreement provided at the close of the sale for details on covered repairs, limitations and exclusions. You may also contact your local Car-Mart dealership or Customer C.A.R.E at (866) 819-9944 for more details.

Who do I contact if I have a mechanical issue that is covered under the Service Contract Plus, I purchased?

Immediately contact a member of Car-Mart management at the dealership where you purchased your vehicle or Customer C.A.R.E at (866) 819-9944

How do I file a Service Contract Plus claim?

First, you may contact Car-Mart management at your local dealership or Customer C.A.R.E. at 866.819.9944. Next, take your vehicle to your local Car-Mart dealership and provide a diagnostic report listing the mechanical issues.

What is my out of pocket cost for submitting a claim?

There is no cost for submitting a claim.

What is my out of pocket cost for an approved Service Contract Plus claim?

A $75 deductible applies to each approved Service Contract Plus claim.

Can I extend my Service Contract Plus term at any time?

The Service Contract Plus term may not be extended after purchase.

What if I sell, trade or total my vehicle before the Service Contract Plus term expires?

If you sell, trade or total your vehicle before your agreement term expires, then Car-Mart will issue a credit towards your account for a pro-rated balance.

Oil Change

How many miles can I drive before I need an oil change?

Please reference the manufacturers service guidelines. Most vehicles using conventional oil requires an oil change every 3,000 to 5,000 miles and 5,000 to 10,000 miles for vehicles using synthetic oil.

How do I find out how many oil changes I have remaining on my service contract?

Please call Customer C.A.R.E at 1-866-819-9944 for remaining vehicle oil changes

Where can I go for an oil change?

A complete list of in-network oil change providers is available on car-mart.com or call Customer C.A.R.E at 1-866-819-9944.

Good Sam Roadside Assistance

What information will I receive from Good Sam?

You will receive The Good Sam membership kit that includes the following:

  • Member Benefit Brochure – Terms and Conditions outlined included services
  • Membership ID Card including membership ID
  • Toll-Free numbers

How long does it take to get the Good Sam membership kit?

There are two ways to receive your Good Sam membership kit. The first way is through the U.S. Postal Service. Please allow 7 to 14 days for receipt. If a valid email address was provided, then please allow 24 to 48 hours.

Who do I call for roadside assistance?

You may call Good Sam Roadside Assistance at 1-866-250-5883 for assistance.

What days and hours will Good Sam Roadside Assistance be available?

Good Sam Roadside Assistance is available 24/7, 365 days out of the year.

Does my Good Sam Roadside Assistance apply to other vehicles?

Your Good Sam Roadside Assistance only applies to your vehicle purchased from Car-Mart.

How far will they tow my vehicle?

Your vehicle will be towed to the closest certified mechanic. If you choose to have your vehicle towed to a location beyond the designated point, the cost incurred will be the responsibility of the vehicle owner. Please refer to your Good Sam Roadside Assistance terms and conditions.

How many times may I use my roadside assistance?

Your Good Sam Roadside Assistance is unlimited for the life of the Service Contract Plus term as long as your use complies with Good Sam Roadside terms and conditions.

Still have questions? We’re here to help. Chat with us or call (866) 819-9944.