Car-Mart customers share their stories and experiences about finding their vehicle and what it means for their lives.
Challa Watkins Finds her Dream Car at America’s Car-Mart. For Challa Watkins, a dream car is about happiness.
“A dream car is something you can rely on and something you’re happy with. It’s something I like and love driving,” says Challa, who purchased a 2013 Kia Optima at America’s Car-Mart of Springfield South, Mo. “And I do love driving this car.”
Additionally, Challa defines her dream car by the qualities of the car. In the case of her Kia Optima, it’s the back-up camera, the sun and moon roof, the vehicle’s spaciousness and the extra space in the trunk. Plus, the push button start makes her ‘feel fancy.’
“This car had everything I was looking for,” smiles Challa, who also purchased the optional service contract for added peace of mind.
Researching before dreaming
While Challa’s aunt referred her to Car-Mart, she also researched before she stepped foot on the Car-Mart lot. “I don’t know a lot about cars, and I discovered that Car-Mart has the best reviews ever. I checked out Car-Mart’s website and their Google reviews,” she says.
And Car-Mart didn’t disappoint Challa as the Car-Mart associates welcomed her to Car-Mart. “They’re welcoming, always smiling, always joking. A place you know you’re safe. I guess you could call it home. And they check up on you,” says Challa, while adding that a Car-Mart associate called her several times the first week to make sure she was happy with her purchase.
“I don’t know a lot about cars, and they explained everything to me. They took their time. They were patient and really nice about it,” Challa continues.
So, how does Car-Mart keep Challa on the road? “Car-Mart gets me reliable transportation for wherever I need to go. Plus, service contracts and 100% Satisfaction – most places don’t have these."
“If you’re thinking about buying a car and don’t know where to go, this is the place for you. Vanessa and Dre were the greatest help. They were patient and worked with me – I barely had little to no credit!”
– Breann D.
“Very friendly people. I came in for my very first car and they worked with me. I highly suggest Car-Mart.”
– Aleisha L.
“I loved my experience. The staff are friendly, and treat you exceptionally well. They aren’t like other dealers who only care about the sale. I definitely recommend Car-Mart to anyone looking to get a vehicle.”
– Daniel S.
“Staff members were amazing at helping me pick the correct vehicle for what I needed. They worked with me on the down payment and payment timing. Great overall experience!”
– Robert H.
For Geraldean Morris, Arkadelphia, Ark., it’s the little things that America’s Car-Mart does that matter. She is on her third Car-Mart car, and she’ll be back for more vehicles.
“Car-Mart goes that extra mile to make sure I have the best experience the entire time I have my vehicle. They don’t stop just because I bought it,” she says. “Car-Mart is there for me after I drive it off the lot.”
Here’s why Geraldean appreciates her Car-Mart family:
Car-Mart cares.
The Car-Mart team ensures her vehicle is running okay, they ask about issues, they invite her to call if issues surface. “If I have a problem in making a payment, they’ll work with me. They give me options,” says Geraldean. “Any time I need them I can call them and they are right there. If my car needs to go the shop, they tell me where to go.”
Car-Mart listens.
When Geraldean mentioned she wanted a smaller vehicle, Car-Mart called a few weeks later and asked her to stop by Car-Mart. They had found her a Nissan. “It was exactly what I wanted. And it was hot that day, so they walked me with an umbrella to check out the car,” says Geraldean, who bought that vehicle. “I love the car.”
Car-Mart knows Geraldean by name.
When Geraldean makes a payment, they know her name. They also always ask if she wants bottled water. “They are just great,” Geraldean smiles.
Car-Mart is different from other used car dealerships.
“Number one, they know me. I ask them to be honest with me, and they are,” says Geraldean. They will tell me all about the car. They don’t try to treat me differently because I’m a woman. They’re more personable. They’re great.”
“And when you pay on time, people will help you when you get into trouble,” Geraldean adds. “At Car-Mart, they’ll work it out with you.”
So, how does Car-Mart keep Geraldean on the road?
“By giving me – even though it’s a used car – low mileage. I have a really good used car, and if I have any troubles under the hood, they will call their mechanic and set up an appointment. They go above and beyond.”
“I love Car-Mart, and the cars that I have had have been great,” concludes Geraldean.
“When you never have a bad experience, there’s never a reason to go elsewhere,” says Amber Goodman, who, along with her husband, Jeffrey, have purchased nine vehicles from America’s Car-Mart of Paragould, Ark. since 2014.
That pretty much sums up the Goodman’s car-buying experiences at Car-Mart. And they have ‘loved’ the experience for each vehicle purchase.
“It’s the employees who keep us going back,” Amber remarks. “Car-Mart is like a family. The people are great. Everyone is so kind.”
“The experience is good, the price is good. We’ve never had any problems with any of the cars we purchased at Car-Mart,” continues Amber. “They work with bad credit. They know our names when we make a payment. They have watched our kids grow up.”
Amber’s favorite Car-Mart car is a 2005 Mustang GT. Unfortunately, the Goodman’s traded it in for a Maxima to accommodate their growing family. Their most recent vehicle is an Equinox.
“Car-Mart is the place to go,” Amber concludes.
