We will put you in another vehicle if you’re not satisfied.

If you're not satisfied, we're not satisfied. That's our guiding principle and the way we do business. Our goal at Car-Mart is to put you in a vehicle that fits your needs, budget and ultimate satisfaction. After all, you are part of our Car-Mart family when you purchase a used vehicle from us.

Here's how our used car return policy works

We promise 100% satisfaction. If – within 72 hours – you don’t like your vehicle, we’ll exchange it for another vehicle of equal or lesser value. We want you to love your vehicle!

Not satisfied with your car?

Has it been less than 72 hours?

We'll exchange your vehicle.

Here’s what you need to know to return a used car to Car-Mart:

  • Customers may use this service only once per sale.
  • Exchange will be allowed only from the Car-Mart of purchase.
  • Customers can also trade up to a more expensive vehicle but must provide for the increase in required down payment.
  • The vehicle must be returned in the condition as when sold (e.g., undamaged, clean and mechanically sound).
  • No money will be returned.
  • Our 100% satisfaction policy designates a return; not a warranty.

Have more questions? Call (866) 819-9944 or fill out our contact form and someone will be in touch soon.