Ask us anything

COVID-19, About Car-Mart, Financing, Credit, Payments, Sell or Trade-in, Promotions, Vehicle

COVID-19

Since our beginning, America’s Car-Mart has worked individually with customers to provide transportation solutions during difficult situations. When you purchase a vehicle from Car-Mart you become part of our family. And, we will work with you throughout the duration of your contract. Your dedicated Account Representative or a member of management will help you with any challenges that arise in your life. Call your local Car-Mart immediately to schedule a time to speak with your Account Representative or the General Manager for help with your situation. You may also call Customer C.A.R.E at 866-819-9944 Monday – Saturday from 9 a.m. to 6 p.m. CT. We are here to help you and customer success is our top priority.

At Car-Mart, our mission is about earning your repeat business and keeping you in your vehicle. We understand that this is an unprecedented time in our country right now. We are hyper-focused on clean facilities and the safety of our associates and customers. We are set up to help customers remotely through our website and by phone for those that are unable or uneasy about coming into their local dealership. For us, right now the most important thing is COMMUNICATION. We are deeply committed to taking care of you and keeping every customer in their vehicle. Please reach out to us and allow us to help you during this time.

The down payment depends on the vehicle you choose, your credit application information, and any promotion we may have going on during the month. Most of our dealerships also offer a lay-a-way plan that allows you to pay out your down payment. Please give us a call or stop by your local Car-Mart. We are ready to work with you.

We are currently open for business as our customers and communities need us now more than ever.  We are regularly checking local, state and national reports on the developing impact of COVID-19 and based on guidance from the Centers for Disease Control (CDC), the World Health Organization and applicable public health agencies, we have developed plans and established a task force that will allow us to respond timely and appropriately. If closures become our only option, we will notify our associates and current customers. You may also call our Customer Care team at 866-819-9944 Monday – Saturday from 8 a.m. to 6 p.m. CST. for the latest updates. Again, we will work with our customers to help them through these challenging times.

We have enhanced our cleaning and sanitization efforts in our stores, corporate office and vehicles. We are frequently disinfecting high-touched surfaces such as door handles, countertops, keypads and restroom surfaces, as well as vehicle door handles and steering wheels. In these efforts, we are advising our Associates to use disposable gloves, disinfectant spray and cleaning solutions.

You can call your local dealership directly or our Customer Care line is open Monday – Saturday, 8 a.m. -6 p.m. at 866-819-9944.

You may contact us online using our chat/text feature or Contact Us form and a member of our Customer Care team will reply to you the next business day in the order we received your inquiry. https://www.car-mart.com/contact-us/

Please reach out to your Account Representative and they can review the file and make a determination. We are happy to work with you during this time and we would like to have an honest discussion about the impact this situation is having on your personal situation.

This fee is administered by a third-party processing company (Repay), and we cannot waive the fee at this time. You may set up recurring payments free of charge for convenience using your bank account and our Auto Pay feature. Please visit https://www.car-mart.com/make-a-payment/ to sign up. You may also use our night drop box at the dealership or visit over 15,000 CheckFreePay locations, including Walmart.

Payment structures are determined on a case-by-case basis at your local dealership. Please work with your Account Representative to determine a long-term solution. We are here to help our customers and communities.

About Car-Mart

Car-Mart specializes in helping customers to finance dependable used vehicles with affordable payment terms, whether you have good credit, no credit, or challenged credit. We work with our customers after the sale and are able to help them stay on the road even when financial troubles occur. Customers often tell us they feel like part of a family with Car-Mart.

We opened our first store in Rogers, Arkansas in 1981. Today, we’ve expanded into 12 states with over 150 locations and have helped over half a million customers along the way.

Car-Mart headquarters are located in Rogers, Arkansas. We have more than 2,000 associates company-wide who work to serve our customers.

Car-Mart was founded by Bill Fleeman. Mr. Fleeman recognized the need to help credit-challenged customers get into affordable, quality, used vehicles. He bought a few cars and opened the first Car-Mart in 1981 in Rogers, Arkansas.

Financing

We offer customers two, stress-free ways to begin the financing process at Car-Mart:

  1. Go to https://web.car-mart.com/apply and fill out the simple and secure online form in as little as five minutes. After your application is submitted, a Car-Mart associate will call you to schedule an appointment to come in and test drive the vehicle.
  2. Stop in and fill out a credit application at your local Car-Mart dealership.

Our associates will work closely with you to understand your current financial situation and budget. Four key areas for consideration are:

  • Vehicle selection
  • Application information
  • Down payment/trade in value
  • Credit history (good, none, or challenged)

Customer satisfaction is our number one goal! Let us show you how easy it is to buy from Car-Mart.

No. If you are unsure and have not decided on a vehicle, a Car-Mart associate will work with you to help determine which vehicle will work best for your budget.

We know your time is valuable. It is recommended you bring the following items:

  • Valid Driver’s License
  • Proof of income such as a recent paystub, benefit letter, etc.
  • Proof of residence such as a current utility bill, copy of lease, etc.
  • Proof of identity such as a Social Security Card, Passport or Government ID
  • Vehicle title, if you are trading in a vehicle

Customer satisfaction is our number one goal! Let us show you how easy it is to buy from America’s Car-Mart.

Credit

No. Your credit score will not be affected. Determining your pre-qualification terms will only generate a soft inquiry. Once a vehicle is selected and your official application is submitted, a hard credit inquiry may be made to TransUnion credit bureau that may affect your credit score.

Customer credit applications are good for 30 days.

Previous credit is reviewed to better understand your unique situation, but a traditional credit score is not used to determine financing. We understand you may not have a credit history or may have experienced credit challenges in the past. Our associates will work with you to understand your current financial situation and then develop a plan to fit your unique needs.

We report customer accounts to TransUnion and Experian Credit bureaus each month. As you make payments on time, it will have a positive impact on your credit score.

Credit Reporting

Colonial Auto Finance, Inc. the affiliated finance company for America’s Car-Mart, will issue a payment report to Experian credit bureau and TransUnion credit bureau each month. You will see the name ‘Colonial Auto Finance’ on your Experian credit report and Americas Car-Mart on your TransUnion credit report.

America’s Car-Mart only reports to Experian credit bureau and TransUnion credit bureau. If you do not see your account information, go to annualcreditreport.com and run a free credit report. If you still do not see your account information, print off your report and take it to your local Car-mart dealership and a copy will be faxed to the Corporate Office Underwriting Department.

You can run a free credit report for all bureaus at annualcreditreport.com. You can run your credit report for free once every 12 months for each of the three (3) credit bureaus. Currently, all three (3) bureaus will allow you to run a free credit report once every week through April 20, 2022.

Payments are reported to the credit bureaus the month following the payment being made. Customer payment reports are uploaded around the 20th day of each month and detail the previous month’s payment history. Experian and TransUnion typically take about 48 hours to update a customer’s credit information once they receive a report.

We began reporting to Experian payment information for currently open accounts for February of 2013. Any accounts that were paid off, written off or repossessed prior to that are not included in reporting to this bureau. We also began reporting to TransUnion payment information for currently open accounts for October of 2017. Any accounts that were paid off, written off or repossessed prior to that are not included in reporting to this bureau.

All account and payment information will be reported on all customers on the account regardless of if they are the primary buyer or the co-buyer. All customers listed on the Motor Vehicle Retail Installment Sale Contract will have their account information reported to the credit bureaus.

No. America’s Car-Mart reports all information both positive and negative.

A signed contract termination form will be reported to the credit bureaus so they can delete the entire account from their records. No information good or bad will remain on the bureau report relating to this account.

At any time a car is parked on lot pending repossession, this information is sent to the credit bureaus. When the account is redeemed (e.g., you have picked back up on payments), the credit bureaus will reflect this information as well, but it may take up to a month to update. Even if the car was parked for a short time (e.g., parked and redeemed in the same day), when redeemed, a special comment will be added to the credit bureau report stating, “Redeemed Repossession”.

While your account is active, your account will report monthly. When your account has reached a final status, such as paid off, any negative information will fall off after seven (7) years from the date of the negative event. Positive credit will remain for ten (10) years from the date of last activity.

Payments

Car-Mart has specialized in affordable down payments since 1981. The down payment depends on the vehicle you choose, your credit application, as well as any promotion we may have going on during the month. Most of our dealerships also offer a lay-a-way plan that allows you to pay out your down payment. Check with your local Car-Mart manager for details.

In addition to low down payments, we also offer flexible financing with weekly, bi-weekly and monthly payment options that match your pay schedule.

Choose from one of the following convenient options:

  • In person, at one of our locations (no fee)
  • Automatic Payment (ACH) (no fee)
  • One-time by phone at 1-844-730-3807 ($2.20 third-party processing fee)
  • Online at car-mart.com/payment ($2.20 third-party processing fee)
  • At more than 15,000 CheckFreePay locations including Walmart (fee varies by location)

Since 1981, Car-Mart has worked one on one with customers to provide transportation solutions during difficult situations. When you purchase a vehicle from Car-Mart you become part of our family. You will have a dedicated Account Representative that will help you with any difficulties that arise. Stop by or call your local Car-Mart immediately to set up an appointment to see your Account Representative or the General Manager for help with your situation. Customer success is a top priority.

  • Full 12-digit account number
  • Primary account holders Date of Birth

You can find your account number on your America’s Car-Mart Sales Contract. You may also call any local dealership or Car-Mart Customer Care at 866.819.9944.

  1. When selecting a recurring payment amount you must create a schedule by clicking Create Schedule. Then completing when would you like to pay? A Create Schedule pop-up window allows you to customize a payment schedule according to the recurring option chosen.
  2. Select Click to review schedule to display all payment dates with an interactive calendar. NOTE: Clicking outside of these boxes on the screen will close the pop-ups.
  3. Under When would you like to pay? The newly created schedule will be listed.
  4. Select Bank Account (ACH), then select the ACH Authorization Language and click Continue to proceed to the checkout page.
  5. If paying by ACH, select Bank Account (ACH) under How would you like to pay? Then click Continue.
  6. An ACH checkout form will display showing your account number and zip code pre-populated with information from your account. You will then fill out the rest of the form.
  7. Each payment form will allow you to select save bank account for future use. NOTE: The default is set to off, toggle on to save the information.
  8. If you save your payment for future use, it will be displayed under how would you like to pay? In the prior screen.
  9. Select Pay at the bottom of the screen once complete.
  10. The payment details of the transaction will populate on the next page.
  11. You can send the payment confirmation as an email, text message, and/or both by clicking Send.

  1. To make any changes to your ACH Recurring Payment Schedule you will have to delete it and set up a new schedule. First Click on your current Payment Schedule.
  2. On the Scheduled Payments Lookup page go to the left-hand side and click on the down error next to the details button.
  3. Then click Cancel Scheduled Payment. This will cancel your current schedule.

Your bank account will be charged for your payment in the next 1-3 business days.

Yes, all one-time payments made online or over the phone have a fee of $2.20.

The maximum payment amount per transaction is $2000.

Repossessions

We do finance customers who have had previous repossessions. We know that each customers situation is unique to them and your local Car-Mart manager will talk with you about the circumstances that led to the vehicle going back. Car-Mart will work with you to get you financed so you can begin to improve your credit.

Bankruptcy

Yes, and we can help. We know some people have experienced hardships in their lives, which makes it challenging to obtain financing. Just because you have experienced a bankruptcy in the past doesn’t mean you’re without financing options. We’ll sit down with you to understand your unique situation and determine what options may be available for you.

We will need to know the type of bankruptcy, the status (active, dismissed or discharged), the date filed and the reason for the filing. However, we do not finance those who are experiencing an active bankruptcy. Once the bankruptcy is dismissed or discharged, we will review your financial situation. Our overall goal is to get you in a vehicle and back on the road.

Bottom line, we believe that every person deserves to get into a vehicle they need and can afford, no matter their financial situation.

Insurance

Customers must obtain liability or full coverage insurance as required by state law to purchase a vehicle at Car-Mart.

  • Full coverage insurance is required for vehicle sales in Texas
  • Full coverage insurance is required on all vehicle sales above $10,000
  • Please check all state requirements before purchasing

Car-Mart does not provide or sell insurance for a vehicle.

Sales Tax

This varies from state to state. The manager at your local Car-Mart will be able to answer this question.

Tags

Car-Mart will provide all the necessary paper work needed to get your used vehicle tagged and registered in a timely manner.

Warranty/Service Contract

Yes, Car-Mart offers an optional Service Contract Plus PackageGet added protection for your purchase with our Silver, Gold or Platinum service contracts covering unexpected major mechanical repairs and receive roadside assistance and oil changes. *Service Contract Plus packages are based on the purchase price of the vehicle and may not be available at all locations. Check with your local Car-Mart dealer for details.

We also offer an optional Accident Protection Plan – This is a debt cancellation agreement that pays off the remaining debt on your vehicle in case of theft or accident that results in a total loss of the vehicle. *Not available in Indiana.

Sell or Trade-in

Tell us a little about your used car by filling out the appraisal form or you can call your nearest Car-Mart location. A Car-Mart associate will call you to set up a convenient time to conduct the appraisal. When you are ready, you will bring your vehicle and title to the dealership to conduct the appraisal.

We will issue a company check on the spot.

You will have seven days to accept our offer.

Yes

Yes. A Car-Mart associate will set up a convenient time to conduct your used vehicle appraisal.

Car-Mart buys all types of makes and models of used cars.

A Car-Mart associate will evaluate the condition of the used vehicle and mileage.

Title, keys, registration

Car-Mart does not charge to appraise your used vehicle.

You do not have to buy a car from Car-Mart to sell your used car to Car-Mart.

Promotions

Car-Mart offers special promotions from time to time. Promotions may be found on car-mart.com, our social media channels such as Facebook, and by speaking to your local dealership. Please reach out to your local dealership for additional information on specific promotions. You may go to https://www.car-mart.com/locations/ to find the contact information for the dealership nearest you.

If you’re not satisfied, we’re not satisfied. Car-Mart offers 100% Satisfaction with every purchase. If, within 7 days or less than 500 miles (whichever occurs first), you are unsatisfied with your vehicle for any reason, bring it back it us, and we’ll exchange your vehicle for another one of equal or lesser value. Our goal at Car-Mart is to put you in a vehicle that fits your needs, budget, and ultimate satisfaction – and ‘keep you on the road.’

Yes. Your local Car-Mart will be available from 9 a.m. – 6 p.m., Monday – Saturday to answer your questions. You may also call Customer C.A.R.E at 866.819.9944 from 9 a.m. – 6 p.m., Monday – Saturday to speak with a representative, or go to https://car-mart.com/contact and fill out our contact form. Of course, we always love it when our customers drop by in-person to see us.

Inventory Vehicles

Car-Mart obtains our vehicles from trade-ins, purchases from individuals, wholesale dealers, new car dealer trade-ins, and occasionally vehicle auctions.

Vehicle Inspection

Yes, Car-Mart inspects our vehicles before we sell them. Our inspections are a two-step process. The initial inspection is made before the purchase by our experienced purchasing agents. Our purchasing agents look at tens of thousands of vehicles each month to find the best quality vehicles for our customers. The final inspection is made after the purchase by the management team at each Car-Mart dealership.

Vehicle Transfers

Car-Mart does not transfer vehicles between dealerships.

Vehicle Exchange

You may exchange a vehicle for a like priced vehicle within a full 7 days from the date of the purchase or less than 500 miles whichever occurs first.

Yes, if the 7th day falls on a day the business is closed then time limit shall be 6pm of the next day the business is open.

You can verify the mileage by looking at your mileage listed on the odometer statement you received from the sale.

A down payment increase may be required when exchanging for a more expensive vehicle.

7-day exchange can only be used once within a 30-day period.

Contact your local dealership and they will be happy to help!

Other Miscellaneous Questions

If no Social Security Number is available, we accept an Individual Taxpayer Identification Number also known as “ITIN”. We also accept a valid passport or other foreign government photo ID.

Still have questions? We’re here to help. Chat with us or call (866) 819-9944.